LRWU Customer Service

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In this section you may view the following information:

• Emergency and TDD Phone Numbers
• Who to Call
• Residential and Commercial Services
• LRWU Ordinances

Emergency/Sewer Overflow

24/7 - 501-223-1509 and TDD - 501-225-6238

Who To Call

Sewer Spills Hotline

Call 501-223-1509 to report Sewer Spills and Leaks

Water bill payment and questions: visit Central Arkansas Water at www.CarkW.com.

Service Availability Charge

Volumetric Charge (for all water consumed over 200 cu. ft. per month)

Average Winter Consumption (AWC)
The billing process for residential customers changed when the City of Little Rock Board of Directors passed Ordinance 18,752 on September 17, 2002. Previously, residential customers paid for actual water usage. 

Now, customers are billed on the average winter consumption (AWC). The AWC is based on the billing months of October, November, December, January, February, and March. The customer must have consumption greater than zero in three of the six months. Once the average is computed, the customer is assigned an AWC. 

If the customer has a change in actual consumption records during the AWC period, the customer may make a written request asking for a review of his/her AWC to Little Rock Wastewater Utility, Accounting Dept, 221 E. Capitol Ave., Little Rock, AR  72202.

Those new residential customers who do not meet the criteria will be billed on actual until an AWC can be calculated. The AWC calculations for the new customers are done in April of each year.

Wastewater Rate Subsidy Program
A customer may qualify for payment of sewer rates payable according to the Wastewater Rate Subsidy Program by submitting a written application, as provided by the City of Little Rock Department of Public Works, Solid Waste Division for the Solid Waste Fee Increase Subsidy Program, and if approved by Little Rock Wastewater Utility, such customer will pay the minimum service availability charge for the size water meter located at the customer’s residence.

Applications and assistance can be obtained by contacting any Little Rock Alert Facility or at http://www.accesslittlerock.org/departments/housing_p8.html#Staff

Connection Fees
The following fees are applicable to all new facilities connecting a building sewer to the Little Rock sewer system.

Fees are based upon water meter size. Any new connections or additions to existing facilities which are currently served by the sewer system, but which will not require installation of any additional or larger water meter shall pay a connection fee equivalent to the meter required for the additional load as determined by the Utility. If a connection fee has been paid in the past for the water meter now in service, no additional connection fee is required.

Single Family Residential, Commercial, Industrial or other Non-residential

Condominiums, Apartments, Mobile Home Parks, and other multi-family

Building Sewer Permits and Fees
A building sewer permit is required for all residential, commercial and industrial connections to the sanitary sewer system. The owner or agent must use a special form provided by LRWU to request the permit and the application is supplemented by any plans, specifications or other information considered pertinent. A permit and inspection fee for residential, commercial and industrial building sewer connections is required at the time the application is filed. At the same time, a connection fee must be paid in proportion to the sewage treatment capacity required by the connected facility based on a schedule adopted by the Sewer Committee of Little Rock Wastewater Utility.

Contact the Little Rock Wastewater Utility permits desk at 688-1420 or visit the permits desk on the First Floor of the downtown location at 221 E. Capitol Avenue for any questions regarding connection or permit fees.

Commercial Services
Commercial and Industrial customer charges are based on the water metered during the current month. Some commercial and industrial customers that do not return water to the wastewater collection system can request a diversion flow meter that is installed and maintained at the user’s expense. These meters must be inspected prior to operation and must be available for inspection by LRWU staff.

Commercial customers are billed based on two charges: Service Availability and Volumetric. The service availability charge is the minimum monthly bill that includes meter size and 200 cubic feet. The volumetric charge is consumption over 200 cubic feet for the month. For more information, read the complete rate ordinance.

Wastewater Treatment
Commercial and industrial customers are required to provide wastewater treatment as necessary to comply with the LRWU Ordinance and any facilities necessary for compliance are provided, operated and maintained at the customer’s expense. Detailed plans describing such facilities and operating procedures must be submitted to LRWU for review and approval. 

Building Sewer Permits and Fees
A building sewer permit is required for all residential, commercial and industrial connections to the sanitary sewer system. The owner or agent must use a special form provided by LRWU to request the permit and the application is supplemented by any plans, specifications or other information considered pertinent. A permit and inspection fee for residential, commercial and industrial building sewer connections is required at the time the application is filed. At the same time, a connection fee must be paid in proportion to the sewage treatment capacity required by the connected facility based on a schedule adopted by the Sewer Committee of Little Rock Wastewater Utility.

Contact the Little Rock Wastewater Utility permits desk at 688-1420 or visit the permits desk on the First Floor of the downtown location at 221 E. Capitol Avenue for any questions regarding connection or permit fees.

LRWU Ordinances

LRWU is regulated by ordinances from the City of Little Rock. The Little Rock Board of Directors and the Sewer Committee at Little Rock Waste Water Utility work together to maintain and update rates for LRWU. The public and private sewer ordinance encompasses the following services provided by Little Rock Waste Water Utility:

• Private sewage disposal
• Installation
• Construction
• Maintenance
• Connection of building sewers
• The discharge of waters and wastes into the public sewer system
• Providing penalties for the violation of sewage

Rate Ordinances

The organization responsible for maintaining Little Rocks sewer system is Little Rock Waste Water Utility. The Board of Directors and the Sewer Committee at Little Rock Waste Water Utility work to maintain and update rates. 

The public and private sewer ordinance encompasses the following services provided by Little Rock Waste Water Utility:

• Private Sewage Disposal
• The Installation Of Sewage
• The Construction Of Sewage
• Maintenance of Sewage
• Connection of Building Sewers
• The discharge of waters and wastes into the public sewer system
• Providing penalties for the violation of sewage

Pretreatment Ordinances
The pretreatment ordinance was developed to regulate the discharge of industrial wastewater to the public sewer system. In addition to regulating the public sewer systems, this ordinance gives the Little Rock Waste Water Utility the authority to penalize violators that disturb the public sewer system.